Quality Manager

About the role

Multi-Wing America is a global leader in customized fan solutions, helping customers across industries improve efficiency and performance. Multi-Wing is looking for a Quality Manager to take ownership of its quality management system, maintain its ISO 9001 certification, and drive continuous improvement across the organization.

The role combines hands-on problem-solving with strategic thinking and close collaboration with operations, suppliers, and customers. It supports the business's quality and commercial objectives.

Responsibilities

• Act as the Quality Management Representative and ensure compliance with the Quality Procedure Manual.
• Lead and coordinate internal audits and serve as the main point of contact for quality-related audits.
• Manage and control ISO 9001:2015 documentation and certification requirements.
• Organize quarterly Management Reviews and monthly Quality Board Meetings, including preparation of required reports.
• Train new and existing employees on the quality management system and ensure new hires are trained within their first week.
• Manage customer quality claims, apply 8D root cause analysis, define corrective actions, and follow up until closure.
• Handle warranty claims within defined timelines and maintain customer relationships throughout the process.
• Manage supplier quality performance, including reporting nonconformances, submitting claims, managing dispositions of affected material, and following up on credit notes.
• Approve new suppliers and materials, review supplier PPAPs, and conduct supplier audits.
• Drive Corrective & Preventive Actions (CAPA) and ensure corrective actions are implemented and sustained.
• Collaborate closely with vendors.

Datos clave

• The role is based in Apodaca, Mexico.
• The role manages the quality management system and ISO 9001:2015 documentation and certification requirements.
• New hires must be trained on the quality management system within their first week.