Quote to Cash Coordinator
Aviso de fuente externaen Epicor
Support Epicor's quote-to-cash operations, including quoting, order processing, licensing, entitlements, contract administration, and issue resolution.
Salario
No especificado
Ubicación
Monterrey, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Quote to Cash Coordinator
Monterrey, México
Descripción del empleo
About the role
As a Quote to Cash Coordinator at Epicor, you will support operational activities across the quote-to-cash workflow, including CRM, CPQ, contract administration, order management, licensing, and entitlement processes. You will enter data, process requests, support order and license fulfillment, and help resolve issues while following established policies and procedures.
Responsibilities
- Provide operational support across quoting, order processing, licensing, entitlement, and related quote-to-cash activities.
- Enter and maintain accurate data across CRM, CPQ, ERP, licensing, and other business systems.
- Manage requests from internal stakeholders and customers related to quoting, order management, licensing, and fulfillment.
- Process license orders and entitlements using applicable licensing tools and established procedures.
- Manage assigned quoting, order management, licensing, and contract-related cases through the designated service management system.
- Review signed customer agreements, coordinate countersignatures, and maintain supporting documentation using DocuSign or similar tools.
- Apply company policies, processes, and procedures across assigned areas of the workflow.
- Research operational issues and collaborate with sales, finance, licensing, and other cross-functional teams to support timely resolution.
- Maintain records and documentation to support operational quality, compliance, and customer service requirements.
- Support additional quote-to-cash operational activities as assigned based on business needs.
Requirements
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint, and the ability to quickly learn CRM, ERP, CPQ, licensing, and service management systems.
- Strong attention to detail and the ability to accurately process high volumes of transactional and repetitive administrative work.
Datos clave
- The role supports CRM, CPQ, contract administration, order management, licensing, and entitlement processes.
- The work includes data entry, request processing, order and license fulfillment, and issue resolution.
- Requires proficiency with Microsoft Office, strong attention to detail, and accurate processing of high volumes of administrative work.
Preguntas frecuentes
What does the Quote to Cash Coordinator do?
The role supports operational activities across quoting, order processing, licensing, entitlement, contract administration, and related quote-to-cash work.
What systems and tools are mentioned?
The listing names Microsoft Office, CRM, ERP, CPQ, licensing and service management systems, and DocuSign or similar tools.
What qualifications are required?
The listing calls for proficiency with Microsoft Office, the ability to quickly learn relevant business systems, strong attention to detail, and accurate processing of high volumes of administrative work.