RCI - Front Desk Manager - ARG

About the role

The Front Desk Manager leads the Front Desk Team within the Guest Relations Department and serves as a liaison between the team and hotel and marine departments. The role focuses on anticipating guest needs and expectations and delivering exceptional, memorable service.

The manager is accountable for team results, financial and analytical aspects, development, training, escalated guest interactions, guest sentiment, orderliness, emergency preparedness, and effective front and back of house operations.

Responsibilities

• Maintain professionalism and emergency preparedness within Front Desk Operations, both front and back of house.
• Represent the ship and Guest Relations as the brand voice during interactions and calls.
• Support proactive anticipation of guest needs and expectations and seamless execution of premium service.
• Perform duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental policies, and safety policies.

Requirements

• More than 4 years of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard).
• Experience handling 100+ guests in a 4–5-star hotel.
• Experience handling and supervising 30+ Team Members in a Guest Services Department.
• Must be willing to work under pressure.
• Outstanding hospitality, communication, leadership, organizational, and decision-making skills, with keen attention to detail.

Datos clave

• Requires more than 4 years of experience in a Front Desk Managerial or General Manager position in a cruise line (shipboard).
• Requires experience handling 100+ guests in a 4–5-star hotel.
• Requires experience handling and supervising 30+ Team Members in a Guest Services Department.
• Must be willing to work under pressure.

Salario estimado

Salario estimado para recepcionista en Argentina: ARS 80.000 - 110.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.