Receptionist

About the role

Silversea is seeking a receptionist to provide exceptional guest services at the reception desk and coordinate guests’ needs and requests.

Responsibilities

• Respond immediately to guest requests, enquiries and complaints, and follow up efficiently to the guests’ satisfaction.
• Show sincerity and hospitality in guest interactions, and communicate with the Guest Relations Manager and other departments around the ship.
• Assist guests with cash payments, traveler’s checks, foreign currency exchange, credit cards and cash advances. Balance cash handling with the Financial Officer at the end of the cruise.
• Manage daily reception duties, including RSVP of invitations, mailing service, DVD/CD rental, newspaper lists and deliveries, restaurant reservations and wake-up calls.
• Follow the Company’s Standard Operating Procedures.

Requirements

• Preferably 2 years’ experience in guest-facing, Guest Services or Front Desk work at an International 5 star/Luxury establishment.
• Basic accounting knowledge and strong administrative skills.
• Moral integrity and excellent fluent English, verbal and written.
• Advanced language skills in one of Spanish, Portuguese, German or French are highly desirable.
• Adaptability, quick thinking and the ability to make decisions under pressure while maintaining attention to detail.
• Well organized, self-managed and motivated, with the ability to handle multiple demands, remain calm and effective under pressure, and resolve issues quickly.

Datos clave

• The role provides exceptional guest services at the reception desk.
• Basic accounting knowledge and strong administrative skills are required.
• Excellent fluent English, verbal and written, is required.
• Advanced skills in Spanish, Portuguese, German or French are highly desirable.

Salario estimado

Salario estimado para recepcionista en Argentina: ARS 80.000 - 110.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.