Regional Human Resources Manager

The Regional Human Resources Manager supports field operations in key areas of human resources within an assigned region. The responsibilities include support and oversight of talent acquisition, Team Member development, talent and succession planning, and leave, benefit and compensation administration. The Regional HR Manager will guide, train and participate in the execution of HR policies and processes while supporting the strategic objectives, culture and values of the organization.

This role can be based in Miami or Puerto Rico
ESSENTIAL DUTIES & RESPONSIBILITIES:
Partners with and supports field operationsAssists in the development and implementation of staffing/recruiting plans. Supports recruiting efforts, selection process and the onboarding of new Team MembersGuides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planningPartners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projectsMaintains benefits and compensation knowledgeManages and supports Team Member relations and investigationsActs as a professional role modelGuides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and proceduresEstablishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needsSupports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in placeGuide and support Field Leadership in the recruitment and selection process utilizing Company best practicesParticipates in panel interviews and provides interview results and recommendations to hiring managersAssists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increasesWorks with the Human Resource Services and Administration to oversee the background/drug check activitiesAssesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etcConducts HR trainingConducts exit interviews and provides feedback to field leadershipSupports Human Resources initiativesReports unethical behavior through proper channelsEfficiently and effectively manages resources and capacityParticipates in special human resources projects, as requested, by the human resources Leadership TeamModels the Company’s core valuesSuccessfully demonstrates the ability to influence positive change in othersCreates and sustains excellent internal and external customer serviceDevelops strong working relationshipsProvides quality work, products and processes to ensure alignment with company standards, values and initiativesKnowledgeable in and ability to apply all regulatory requirements, Company policies and proceduresAbility to build highly effective business partnerships using influence, consultative skills and diplomacyWell versed on our compensation and benefits programsAbility to motivate and enable others to achieve results through their contributionDemonstrated strong verbal and written communication and interpersonal skiAttention to detail and accuracy; and time management and organizational skillsHighly proficient in the use of MS Word, MS Excel, PowerPoint and OutlinesManagement of labor relations processes: employment contracts, vacation registration, disabilities, permits, bonuses, well-documented benefits.Diagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagementMediate and resolve labor conflicts, ensuring a positive and productive work environment
EDUCATION & EXPERIENCE:Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related fieldProgressive Human Resources generalist experiencePHR or SPHR certification preferredRetail/pawn and multi-unit experience preferredBilingual in Spanish is a mustMust have HR experience in Puerto RicoAbility to travel to Puerto Rico if based in Miami
No agencies please as we do not accept unsolicited candidate resumes from agencies. All unsolicited resumes or candidate information from agencies are considered free of fees and/or commissions and will be added to our applicant pool. We ask that all agencies respect this policy.
EZCORP is an equal opportunity employer