Reservations Agent

Company Description AF DMC (Adventures Finder) is a Destination Management Company based in Punta Cana, Dominican Republic, providing end-to-end destination services for travel agencies, incentive operators, and corporate groups. The team manages airport transfers, resort coordination, event production, group experiences, and on-site support to ensure programs run smoothly from arrival to departure. With strong local expertise and a reliable supplier network, AF DMC delivers service aligned with international standards. The company focuses on tailoring logistics and experiences for groups of various sizes, from small incentive trips to large corporate events, with an emphasis on personal attention and seamless execution.Role Description The Reservations Agent is a part-time ( till October and then will become full time), on-site role based in Punta Cana, responsible for managing reservations and bookings for airport transfers, excursions, group events, and related services. Day-to-day tasks include responding to phone calls and emails from clients and partner agencies, confirming availability, entering and updating reservation details in internal systems, and coordinating with operations and resort teams to ensure accurate service delivery. The role also involves providing clear information on services, rates, and policies, addressing guest inquiries and changes, and resolving reservation issues in a timely and professional manner. The Reservations Agent supports overall customer experience by maintaining organized records, meeting response time and accuracy standards, and collaborating with colleagues to ensure smooth program execution.QualificationsStrong Customer Service and Communication skills to interact professionally with guests, agencies, and internal teams.Proficiency in Reservations management, including booking, modifying, and canceling services with attention to detail.Excellent Phone Etiquette and Receptionist Duties capabilities for handling calls, messages, and front-line inquiries.Ability to work on-site in Punta Cana Good command of spoken and written Spanish and English; additional languages are an asset.Comfort with using reservation software, email, and office productivity tools; quick learner of new systems.Strong organizational skills, reliability, and the ability to manage multiple requests in a fast-paced environment.Previous experience in hospitality, travel, or tourism is preferred; high school diploma or equivalent required.