Reservations Ticketing Agent

Role Name: Air Travel Advisor- Ticketing Agent (Sabre Experience Required)
Job Scope:Arrange domestic and international commercial and first-class travel itinerary requests for price quotations, ticketing, troubleshooting, and problem-solving for clients to ensure client satisfaction.
Role Mission:Direct from Client: Assist and lead on all travel itinerary requests for commercial & first class travelers; price quotation, troubleshooting, and problem-solving for clients to ensure client satisfaction and air travel success.Direct from TA team: Assist and lead on all domestic & first class travel itinerary requests; price quotation, troubleshooting, and problem-solving for clients to ensure client satisfaction and air travel success.Ensure all flights are charged and invoiced correctly to the client or company that is covering the cost of the sale.
Outcome:Assist clients quickly and accurately with all their travel needs while uploading the High Class Travel high-level of service.Be a resource to clients on days of travel, delays, missed flights and connections, etc.Ownership of post-sale customer support and follow-up, ensuring repeat business.
Role-Based Competencies:Customer Service; must be able to understand client needs and how to solve problems independently. Sabre Expertise; must be proficient in SabreTime Management; must be able to work on multiple requests throughout the work day. Communication; must be fluent in English, written and oral.
Schedule: must be available for all shift times and days. We operate on Eastern Standard Time. Candidates can be based outside of U.S. - must have solid wifi connection, a dedicated working space at home, and own a laptop and noise cancelling headphones for phone calls.