Sales Consultant

ResponsibilityReceive warm hand‑offs from Customer Success and handle inbound phone, chat, and scheduled meetings with existing SMB customers.Conduct deep, consultative discovery of the client’s accounting, bookkeeping, payroll, payments, and bill‑pay processes.Translate discovery insights into clear, outcome‑based recommendations (time saved, cost saved, peace of mind).Guide desktop users toward the appropriate cloud offering and help cloud users select the right plan and ecosystem add‑ons.Position the broader ecosystem (payroll, payments, bill‑pay, expert services) as part of the solution.Meet targets for unit sales, revenue per interaction, and ecosystem attach rate while preserving strong customer relationships.Accurately record referral source, conversation outcome, and attach data in the CRM system.Participate in regular coaching and call‑calibration sessions focused on consultative discovery and solution fit.
Required Qualifications2+ years of consultative sales experience (phone and chat), preferably serving small‑business customers.Proven business acumen and the ability to hold credible conversations with owners about operational efficiencies and cost‑saving opportunities.Strong discovery, objection‑handling, and relationship‑building skills.Ability to think beyond a single product and promote the full ecosystem of solutions.Comfortable working in a metrics‑driven environment (units, revenue per interaction, attach rate).
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Please send us your complete resume in English.