Sales Executive-German Speaking

Sales Executive – German SpeakingGeneral InformationPosition: Sales Executive – German SpeakingDepartment: Sales / TourismLocation: Costa RicaReports To: Sales Manager / Operations ManagerWork Modality: Hybrid
Position SummaryThe Sales Executive – German Speaking will be responsible for advising and assisting clients from the German-speaking market with personalized travel planning in Costa Rica. This role focuses on delivering exceptional customer service, coordinating travel itineraries, managing reservations and quotations, and achieving sales targets.
Key ResponsibilitiesAdvise clients on personalized vacation planning in Costa Rica.Create and coordinate customized travel itineraries together with management.Manage reservations, quotations, and client follow-ups efficiently.Maintain continuous communication with clients until final confirmation.Analyze and compare product options and pricing within the German market.Assist with billing processes and credit notes.Write product descriptions in German for databases, catalogs, and other media.Verify and update product and pricing information on sales platforms.Ensure organization and backup of sales offers and information.Provide customer support and emergency assistance when required.Ensure compliance with sales goals and performance targets.Deliver excellent customer service throughout the entire sales process.Education RequirementsBachelor’s degree in Tourism, Hospitality Management, Business Administration, or related fields.Required ExperienceMinimum of 2 years of proven experience in Sales and Customer Service within an Inbound Travel Agency.Experience in opening and developing new markets.Proven experience in sales closing and negotiation.