Sales Manager

Job Objective

Acting as a focal point in the business and providing links between sales, operations, and clients, you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget.

With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose.

You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

Responsibilities

You will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.Your role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network. Ensuring profit targets are metEnsuring discounts and costs are kept within budgetAchievement of the floor sales targets KPI and department targetsPerformance management of floor colleagues, providing feedback and development opportunitiesDelivering an exceptional client serviceCompetitor analysisRepresenting the Showroom at internal and external meetingOrganizing daily and weekly routine tasks in line with policies and procedures through active delegation and participationMaintaining visual merchandising to company standardsManaging the till and associated transactional proceduresParticipate in, and running floor / showroom training and out-of-hour meetings and VM changes as requiredCompletion of all training requirements through E learning and other sourcesEnsuring all team members adhere to the company dress code standards at all timesReceive/deliver client repairs and size timepieces when Service Consultants are not availableAd hoc duties when requiredCompletion of all duties as assigned by management.

Experience

Knowledge and Skills Required

Jewelry or watch product knowledgeAdvanced selling skills and negotiation skillsExternal Jewelry or Retail qualificationsProven track record of sales achievementsProven track record of Management achievementsProven record of inspiring and motivating teamsComfort with high price points

Skills

Retail management experience ideally within a luxury environmentEvidence of performance delivery against sales and processAbility to develop and implement business strategiesAbility to manage and deliver operating costs, identifying suitable efficiency improvementsNumerate with ability to understand and analyze sales performanceLeading, mentoring and coaching of high performing sales teamsIT literate with proficiency in POS systems and Microsoft OfficeAbility to thrive in a fast paced, high volume location.Ability to support Sales Professionals, Management Team, and clients by effectively providing solutions in a timely and friendly manner

Salary

$85,000 - $100,000 annually + bonus opportunity