Sales Operations Analyst

TTEC Digital seeks a Sales Operations Analyst to join our sales operations organization. This will be a hybrid role requiring up to 2 days per week onsite.

As the Sales Operations Analyst, you will provide sales operations support to various sales functions. The primary goal of this position is to provide opportunity and documentation quality assurance to support the sales cycle. This role works across business lines to help implement key initiatives in sales operations.

What You Will Do:

Responsible for understanding the internal sales process from opportunity creation through project notification to better assist the sales teamProvides support to the sales team regarding opportunity contracting processes and systems through the sales cycleActs as a member of the primary Sales Quality Assurance (QA) Team, striving to maintain high levels of quality, accuracy, and consistency in the sales quality review processWorks closely with sales team members to resolve Sales QA outstanding issues, guiding team members through the process to alleviate as much administrative effort for sales as possibleActs as liaison between the sales team and other internal customers such as procurement and accountingIdentifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies. Proposes new process alternativesProvides guidance to Sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance, advising on adjustments as needed to ensure documents meet the requirements of potential TTEC Digital auditsWorks with the sales team to ensure data accuracy and integrity in our Customer Relationship Management system (CRM)Ability to handle multiple priorities at the same time as the role includes responsibilities within multiple queues within CRM as well as handling email correspondence within the SalesQA inbox in Microsoft (MS) Outlook

What You Will Bring:

Bachelor’s degree in a business or sales-related field, or equivalent experience in a professional services environment2+ years of experience in sales operations or other people optimization rolesHigh proficiency in English is mandatoryProficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS ExcelProficiency with a CRM tool, preferably Microsoft Dynamics 365Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitudeDemonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholdersHigh level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelinesAbility to influence without authority across the organizationExcellent communication skills; both written and verbal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.