Sales Operations Analyst

About the role

TTEC Digital seeks a Sales Operations Analyst to support various sales functions. The primary goal is to provide opportunity and documentation quality assurance throughout the sales cycle. The role works across business lines to help implement key sales operations initiatives.

The role requires up to 2 days per week onsite.

Responsibilities

• Understand the internal sales process from opportunity creation through project notification to better assist the sales team.
• Support the sales team with opportunity contracting processes and systems throughout the sales cycle.
• Contribute to the primary Sales Quality Assurance (QA) Team by maintaining quality, accuracy, and consistency in sales quality reviews.
• Work with sales team members to resolve outstanding Sales QA issues and guide them through the process to reduce administrative effort.
• Act as a liaison between the sales team and internal customers such as procurement and accounting.
• Identify bottlenecks and inconsistencies, propose efficiency improvements, and recommend process alternatives.
• Guide sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance and advising on adjustments to meet potential TTEC Digital audit requirements.
• Help ensure data accuracy and integrity in the Customer Relationship Management system (CRM).
• Manage multiple priorities across CRM queues and email correspondence in the SalesQA inbox in Microsoft (MS) Outlook.

Requirements

• Bachelor’s degree in a business or sales-related field.

Datos clave

• The role requires up to 2 days per week onsite.
• A bachelor’s degree in a business or sales-related field is required.
• The role supports sales operations, opportunity contracting, quality assurance, and CRM data accuracy.

Salario estimado

Salario estimado para vendedor en Colombia: COP 1.300.000 - 2.250.000 al mes, según 578 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.