Sales Support

About the role

At Ayvens, progress starts with you. Join a leading provider of vehicle leasing and fleet management solutions, focused on helping businesses optimize their mobility strategies through innovation, sustainability, and customer service.

Ayvens is the new global sustainable mobility brand born from the merger of ALD Automotive and LeasePlan. The company offers rental services and integrated mobility solutions to customers of all sizes, from large businesses to small and medium-sized businesses, professionals, individuals, and public administrations, supporting the path to zero-emission mobility through innovation and technological services.

Provide operational and administrative support to Key Account Managers (KAMs), supporting fleet management, contract administration, and customer service. Serve as a liaison between clients and internal departments, manage operational requests, monitor contract-related activities, and resolve incidents to support an efficient customer experience.

Ayvens values authenticity, collaboration, curiosity, and commitment.

Responsibilities

• Provide operational and administrative support to Key Account Managers (KAMs) in managing customer accounts and ensuring high-quality client service.
• Respond to customer inquiries and requests within established Service Level Agreements (SLAs).
• Follow up on operational incidents, including maintenance, insurance claims, accidents, traffic fines, and other fleet-related matters.

Datos clave

• The role supports Key Account Managers with customer accounts and client service.
• Responsibilities include responding to customer requests within established Service Level Agreements.
• Follow up on maintenance, insurance claims, accidents, traffic fines, and other fleet-related incidents.

Salario estimado

Salario estimado para asistente administrativo en México: MXN 9.250 - 12.500 al mes, según 170 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.