Salesforce Support Engineer

Position: Salesforce Support EngineerRole OverviewWe are seeking a Salesforce Support Engineer to provide application support, user assistance, and technical expertise across the Salesforce platform. The ideal candidate will possess strong Salesforce development and administration skills, along with a customer-focused approach to supporting business users and resolving technical issues.This role requires a blend of support, administration, and development capabilities to ensure the stability, performance, and continuous improvement of Salesforce applications.Key ResponsibilitiesProvide L1/L2 production support for Salesforce users and business stakeholders.Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs.Support user onboarding, access management, profiles, roles, permission sets, and security configurations.Develop and maintain Salesforce solutions using Apex, Lightning Components, Lightning Web Components (LWC), Visualforce, and Flows.Analyze user requirements and implement system enhancements.Perform root cause analysis and recommend long-term solutions for recurring issues.Create and maintain reports, dashboards, workflows, and automation processes.Support release management, testing, deployments, and post-release validation activities.Collaborate with cross-functional teams including business users, developers, and infrastructure teams.Maintain technical documentation and knowledge articles.Required QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Hands-on experience as a Salesforce Developer.Strong knowledge of Salesforce platform capabilities and best practices.Experience with:Salesforce AdministrationApex DevelopmentLightning ExperienceLightning Web Components (LWC)Salesforce FlowsSOQL/SOSLReports and DashboardsUser Security and Access ManagementStrong analytical and troubleshooting skills.Experience supporting production applications and resolving user issues.Preferred QualificationsExperience in application support or production support environments.Working knowledge of Unix/Linux operating systems.Experience with SQL and relational databases.Familiarity with Incident, Problem, and Change Management processes.Salesforce certifications such as:Salesforce AdministratorPlatform Developer IAdvanced Administrator (preferred)Key SkillsSalesforce Development (Apex, LWC, Visualforce)Application / Production SupportIncident ManagementUser SupportTroubleshooting & Root Cause AnalysisSOQL/SOSLSQLUnix/LinuxStakeholder CommunicationIdeal CandidateThe ideal candidate is a hands-on Salesforce professional who can effectively balance support, administration, and development responsibilities. They should be comfortable interacting with end users, troubleshooting production issues, implementing enhancements, and ensuring a seamless Salesforce experience across the organization.Seniority LevelMid-Senior levelIndustryIT Services and IT ConsultingEmployment TypeFull-timeJob FunctionsEngineeringSkillsTechnology ServicesWindowsJavaDesktop ComputersNetworkingOperationsWindows Desktop AdministrationTroubleshooting