Selection Coordinator

The Selection Coordinator will provide day–to-day management to a designated Selection team. The Selection Coordinator is part of a team that develops and executes methods of assessing top talent for agent positions.
KEY RESPONSIBILITIES AND ACCOUNTABILITIESSupervise Selection specialists according to BEST follow-up templates.Participate actively with Training and Operations to assure accurate profile compliance.To supervise the Selection Process and make the necessary improvements.Elaborate agent ‘Job Description’ per Line-of-business, following BEST process and template.Control and ensure the document signing of all candidates.Control the hiring process through Teleperformance tools.Elaborate and report daily updates on Fill-in rate informationParticipate in new generations follow-up (New hire analysis, PTL meetings)Maintain a constant communication with staffing to assure ITAL performance.Supervise the interview and assessment rooms to assure adequate environment and adequate facilities and equipment state.Negotiate hiring requirements with planning, training and payroll to ensure generations coverage according to capacity.Supervise and confirm that candidates meet the profile basics.Ensure all contact with potential candidates is a positive experience.Achieve BEST R&S process certification.
Education and specific Training: It’s preferred for the Selection Coordinator to have a bachelor degree in psychology, human resources, administration, or some studies in college. Including and not limited to: math skills, good excel skills, management experience.Work experience: The Selection Coordinator must have a strong knowledge about selection methods, employment and reference checking; and various other recruiting activities while managing a team of selection specialists.Minimum 1 year in administration, human resources, call center management, performance management and/or Recruitment and selection.Technical Skills Excellent computer skills required including proficiency with Microsoft Office applications Planning Skills 100%Project management skillsAnalytics skills Prior management experience with the ability to lead a team of recruiting and selection.Employee SelectionEnglish Proficiency C1