Senior Account Manager

About the role

GM Sectec is seeking a skilled Senior Account Manager to build and maintain strong client relationships while driving business growth. The role focuses on an assigned group of top tier client accounts, with responsibility for retention and growth and for helping clients derive maximum value from services.

Responsibilities

• Manage multiple accounts and develop positive working relationships with customer touch points.
• Drive client retention, renewals, upsells and client satisfaction.
• Prepare implementation plans, lead client on-boarding, and present content strategy and annual plans.
• Work with clients to identify needs, including content approval workflows, and consult on best practices for solutions and setup.
• Prepare and deliver client presentations, including to stakeholders at all levels of the organization.
• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
• Evaluate content quality and manage external content creation, editorial and strategy resources.
• Identify opportunities within existing accounts and partner with the Business Development team to help increase revenue.
• Understand clients’ individual experiences to help address potential issues before they become problems.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns.
• Manage weekly campaign status documents for review.
• Work with Finance on billing setup and invoicing.
• Provide input on new processes and workflows as needed, maintaining superior customer service levels and operational excellence.

Requirements

The ideal candidate will have experience in account management and a passion for delivering security solutions.

How to apply

Apply directly on CazVid.

Datos clave

• Manage assigned top tier client accounts with responsibility for retention and growth.
• The ideal candidate has account management experience and a passion for delivering security solutions.
• Apply directly on CazVid.