Senior Account Manager L

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

This position is based on Fullerton, CA., Pleasanton, CA., Plano, TX, Itasca, IL., NYC, NY or Boise ID. We currently require employee to work 2 days in the office to support collaboration and engagement. Regular and reliable attendance is an essential function of this role.

Main Responsibilities

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customerResponsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plansAdvocate for the Voice of the Customer across the organization to build a best-in-class Retail Media NetworkEnsures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue trackingCollaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & LearnsSupport and collaborate with merchandizing partnersCustomer-centric mindset with a deep understanding of client and category objectives to deliver best in class serviceStrong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestionsEmphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnershipWorks in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targetsContinuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcomeMonitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investmentContinuously monitor, learn and develop knowledge of retail media landscapeClient travel as needed

We Are Looking For Candidates Who Possess The Following

6 plus years of Media/Retail/Account Management ExperienceExceptional organization and process development skillsStrong ability to storytell with dataDemonstrates strong presentation skills with ability to prep and present based on audience including up to VP LevelStrong ability to foster partnerships with merchandizing partners

We Also Provide a Variety Of Benefits Including

Competitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.