Senior Analyst Oracle Server Cloud

Función Principal
Full responsibility for the administration, optimization, and continuous enhancement of Oracle Service Cloud. Leverages AI, automation, and data-driven insights to improve operational efficiency, enhance user experience, and maximize support delivery for internal and external customers. Acts as a key partner to the business in identifying system and process improvement opportunities.
Perfil Requerido
Grado académico: Bachiller universitario.
Nivel de inglés: Inglés avanzado tanto oral como escrito Indispensable.
Experiencia mínima: 3 años.
Experiencia específica: Oracle Service Cloud or similar CRM/service platforms preferred.
Conocimientos adicionales:Manejo del paquete de OfficeConocimiento de Excel intermedioManejo de sistema de OraclePower BI (No indispensable)