Senior Application Support Specialist

About the role

Arkhya Tech. Inc. is seeking a Senior Application Support Specialist to provide functional and technical support for business and clinical-adjacent applications. The role focuses on application support and troubleshooting, TypeScript, React, Python, AI Agent Creation, and Healthcare.

Responsibilities

• Triage and resolve application incidents, access issues, configuration problems, data issues, and user requests.
• Analyze workflows, requirements, defects, logs, interfaces, and configuration to identify root causes and remediation steps.
• Support application build and configuration, testing, releases, upgrades, and transition-to-operations handoffs.
• Coordinate with vendors, developers, database teams, integration specialists, security, infrastructure, and business stakeholders.
• Maintain application runbooks, support documentation, known errors, and service metrics.
• Own complex or escalated work, lead small enhancements or transition activities, and mentor junior resources.
• Identify root causes and recommend improvements to operating procedures and service quality.

Requirements

• Proficiency in TypeScript.
• Experience with TypeScript, React, Python, AI Agent Creation, and Healthcare.
• Strong application support and troubleshooting experience.
• Requirements analysis and basic SQL and log analysis.
• Experience with IT Service Management (ITSM) and release and change management.
• Strong communication skills and awareness of healthcare and business.

Datos clave

• The role requires proficiency in TypeScript and experience with TypeScript, React, Python, AI Agent Creation, and Healthcare.
• The role involves functional and technical support for business and clinical-adjacent applications.

Salario estimado

Salario estimado para soporte técnico en México: MXN 11.500 - 17.500 al mes, según 17 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.