Senior Business Analyst - Enterprise Integrations
Aviso de fuente externaen Genesys
Support Salesforce clouds and enterprise integrations at Genesys, resolving complex issues and improving platform stability and support processes.
Salario
No especificado
Ubicación
Mexico City, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Senior Business Analyst - Enterprise Integrations
Mexico City, México
Descripción del empleo
About the role
Genesys helps organizations create better customer experiences through AI-powered experience orchestration. Its platform connects people, systems, data, and AI to support personalized service, operational efficiency, and stronger customer relationships.
As a Senior Business Analyst focused on enterprise integrations, you will strengthen the reliability and performance of Genesys enterprise Salesforce capabilities that support teams and business users globally. You will own critical production support across Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications, helping ensure stable operations, trusted data, and effective customer and employee experiences.
The role includes exposure to AI-enabled operations, including agentic AI, copilots, and AI-assisted automation. You will influence platform-level improvements and collaborate on initiatives that affect global business operations.
Responsibilities
- Own end-to-end production support and administration for Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications.
- Resolve complex application, integration, automation, and data issues using Salesforce expertise and analytical judgment.
- Identify opportunities to prevent recurring incidents.
- Align business stakeholders, development teams, and operational partners to improve platform stability, streamline support processes, and enable scalable enhancements.
Datos clave
- The role supports Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications.
- The work includes production support and administration, issue resolution, and efforts to prevent recurring incidents.
- The role provides exposure to agentic AI, copilots, and AI-assisted automation.
Preguntas frecuentes
What does this role involve?
It owns production support and administration across Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications.
What kinds of issues will I work on?
The role resolves complex application, integration, automation, and data issues and identifies opportunities to prevent recurring incidents.
Does the role include AI-related work?
It provides exposure to AI-enabled operations, including agentic AI, copilots, and AI-assisted automation.