Senior Director of Operations
Aviso de fuente externaen Lean Solutions Group
Lead enterprise-level account strategy and operations at Lean Solutions Group. Requires operational leadership experience and advanced English proficiency.
Salario
No especificado
Ubicación
Barranquilla, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Senior Director of Operations
Barranquilla, Colombia
Descripción del empleo
About the role
The Senior Operations Director at Lean Solutions Group leads the strategy, performance, and long-term success of a portfolio of enterprise-level accounts. The role supports operational excellence, client satisfaction, financial performance, and alignment with company-wide initiatives while driving scalability, innovation, and sustainable growth.
The ideal candidate is an experienced operations leader with a background in complex client relationships, high-performing leadership teams, and large-scale operations. This individual combines strategic thinking, business acumen, and operational expertise to deliver results and support organizational growth.
Responsibilities
- Lead the strategy, performance, and long-term success of enterprise-level accounts.
- Ensure operational excellence, client satisfaction, financial performance, and alignment with company-wide initiatives.
- Drive scalability, innovation, and sustainable growth.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
- 4+ years of experience leading operations teams in a senior leadership role within a BPO, logistics, or service-driven environment.
- Proven experience managing enterprise-level accounts and executive client relationships.
- Strong experience leading Directors, Senior Managers, Operations Managers, or equivalent leadership structures.
- Demonstrated ability to drive operational excellence, process improvements, scalability, and business growth initiatives.
- Experience overseeing account profitability, cost control, operational metrics, and strategic planning.
- Strong analytical, reporting, and decision-making skills, with the ability to present business insights to executive stakeholders.
- Advanced English proficiency (C1–C2 level) is required due to frequent interaction with U.S.-based clients and executive leadership.
Datos clave
- The role leads the strategy, performance, and long-term success of enterprise-level accounts.
- Requires a bachelor’s degree in a related field.
- Requires 4+ years leading operations teams in a senior leadership role.
- Advanced English proficiency (C1–C2 level) is required.
Preguntas frecuentes
What does the role involve?
It leads the strategy, performance, and long-term success of a portfolio of enterprise-level accounts. It also supports operational excellence, client satisfaction, and financial performance.
What experience is required?
The role requires 4+ years leading operations teams in a senior leadership role within a BPO, logistics, or service-driven environment, plus experience managing enterprise-level accounts and executive client relationships.
What English proficiency is required?
Advanced English proficiency at the C1–C2 level is required due to frequent interaction with U.S.-based clients and executive leadership.