Senior Level Technical Support

About CBTW
We are a global tech solutions company that believes Collaboration Betters the World.
Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.
Responsibilities:Supervise and perform all hardware/software upgrading activitiesBackup maintenance on all computersUnderstanding of and ability to install, configure, and test all workstation hardware/softwarePerform technical support for the North American ClientContact the internet provider and quickly deal with any internet issues/outagesResolve all monitoring station network-related issues quickly and efficientlyResolve all customer network-related issues quickly and efficientlyDocument in detail all work performedCreate innovative solutions that boost productivity and efficiencyKeep track of employee technical knowledge and perform training as necessaryCreate and upkeep technical manualsMaintain CCTV and access control infrastructure internally and externallyDaily communication with customers verbally and via emailSchedule and attend all technical support meetings and sessions with staff and customersUpdate service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sitesTake ownership of tasks and ensure complete resolutionAbility to pay close attention to detail while performing technical tasksAbility to quickly learn new technologies through the use of self-study materialsAbility to provide accurate estimates of how long tasks will take
Minimum Experience Requirements:Experience in network administrationExperience in working with Cisco Meraki, Ubiquity and MikrotikUnderstanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)Solid understanding of the OSI or TCP/IP modelWindows System MaintenanceUnderstanding existing and emerging technologiesAbility to focus on results and execute the plan as discussed and decidedBeing adaptable to new technologies and business strategiesAbility to remain calm during stressful situations
Nice to have knowledge:IPv4 subnetting and supernetting5 GHz wireless best practicesWindows Active Directory User ManagementNetwork Monitoring Software (Cacti, Dude and Nagios)
Employee Compensation Package & Perks:Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and styleOpportunity for career advancement and learning more about Network administration (Cisco, Ubiquiti, Meraki) and Windows administration (Active Directory Administration), including TCP/IP protocolWe are all striving to continuously learn and improveOpportunity to be creative and innovative, we love new ideasAnnual Performance reviews and bonusesDynamic and modern office space, including a spacious lounge where employees can relax and enjoy