Service Business Assistant

Stellar Staff is looking for a dynamic, results-driven Front Desk / Appointment Setter (Service Business Assistant) to support a fast-growing residential and commercial painting company. In the painting industry, customer satisfaction and trust are everything—and this role is the engine that builds that trust from the very first interaction.
If you are a proactive, reliable communicator who loves owning a pipeline, maintaining zero unworked leads, and driving business growth independently, this is your next long-term career move.
How You’ll Make an Impact
Own the Inbound Pipeline: Promptly answer 3–10 inbound inquiries per day across phone channels and Facebook (Messenger, comments, and inbox).Drive Conversions: Make outbound calls to warm leads who have already filled out a contact form, moving them smoothly from lead-to-appointment status.Execute Strict Follow-Up Cadences: Follow a structured follow-up system (call in the morning, call in the afternoon, send a text, and repeat) to ensure no lead is left behind.Master the Intake Process: Utilize our structured intake script to gather project details, verify decision-makers, and book estimate appointments directly onto the owner's estimating calendar.Boost Brand Visibility: Handle social media posting by sharing before-and-after project photos on Facebook and Google Business Profile to drive engagement and SEO.Pipeline & Admin Support: Follow up on outstanding quotes (warm outreach only) and maintain clean CRM records, email management, and data entry.
Who We Are Looking For
Clear & Confident Communicators: Exceptional verbal and written English skills (clear and professional on the phone) with a strong phone presence.Experienced Setters: Proven background in phone operations, appointment setting, customer service, or high-volume follow-ups.The Anti-Unreliable: You have zero tolerance for poor response times. You treat urgency as a habit and take proactive initiative without waiting to be micro-managed.Persistent & Organized: You thrive under direct, results-focused leadership and excel at managing a calendar and pipeline systematically.
Compensation & Benefits:Starting Rate: $6/hourQuarterly Health StipendRetention bonusPerformance-based pay raises(Month 3, Year 1 and 2)