Service Desk

Service DeskExperience Required: 1–3 years in IT Service Desk operations
Job Description: We seek a skilled Service Desk Analyst with IT support experience, strong troubleshooting abilities, and proven efficiency in managing high-volume ticket queues.
Key Responsibilities: Provide Level 1 and Level 2 IT support via phone, email, and ticketing tools such as ServiceNow and Vayusphere.Diagnose and resolve incidents related to desktops, laptops, printers, Outlook, VPN, network connectivity, and other end-user systems.Follow ITIL processes for effective incident and service request management.Escalate unresolved incidents to Level 2 or Level 3 support teams within agreed SLA timelines.Maintain accurate ticket documentation, use closure templates, and provide timely follow-up updates.Ensure strong ticket management practices while consistently improving user satisfaction.Follow the three-strike user follow-up process.