Service Desk Agent (Portuguese)

TCS is seeking a Service Desk Agent (Portuguese) to provide technical support to users, troubleshoot and resolve issues, and fulfill service requests efficiently.
The Service Desk Agent -(Portuguese) will serve as the first point of contact for end users, providing timely and effective technical support across multiple channels. You will troubleshoot and resolve issues, manage service requests, and deliver a high-quality support experience by actively listening, understanding user needs, and ensuring efficient issue resolution.
Key Responsibilities:
Provide first-level support to Portuguese-speaking customers via phone, email, chat, and ticketing tools.Log, prioritize, and track incidents and service requests according to requirements.Troubleshoot and resolve basic technical issues, escalating complex cases when necessary.Deliver excellent customer service through active listening, empathy, and professional communication.Maintain accurate documentation of customer interactions and resolutions.Manage multiple tasks efficiently while ensuring timely issue resolution and customer satisfaction.Follow established processes, policies, and knowledge base guidelines to ensure service quality.
Required Skills & QualificationsMinimum High school Diploma2 years with Good Communication in Spanish & PortugueseAdvanced proficiency in PortugueseAvailable for full-time work
LocationGuadalajara
Work ModelOnsite.
Benefits:Major Medical Insurance.Dental Insurance.Life Insurance.Grocery Vouchers.Christmas Bonus.Vacation days according to Mexican labor law.Profit Sharing (PTU).
Other Considerations:Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic