Service Desk Support Specialist

About the role

NTT DATA Europe & Latam is seeking a Service Desk Support Specialist to provide front-line support and high-quality customer service while resolving technical issues for users across the organization. The role is the first point of contact for incoming calls and chats in a 24/7 service center environment.

NTT DATA works across more than 50 countries and serves sectors including telecommunications, finance, industry, utilities, energy, public administration and health. Its work includes technological solutions, business and strategy services, application development and maintenance, and consulting.

Responsibilities

• Answer incoming calls and chats and provide first-level support to resolve customer technical issues.
• Troubleshoot common issues, including password resets, software installations, authentication tools and device configurations.
• Document interactions and resolutions in the official case management system.
• Meet or exceed performance metrics for call handling and availability, case resolution and completion, quality assurance and customer satisfaction.
• Follow established processes and knowledge...

Datos clave

• The service center operates 24/7.
• The role provides first-level support through incoming calls and chats.
• The position serves users across the organization.