Service Provider Onboarding Specialist

About the role

The Service Provider Onboarding Specialist supports the growth, coverage, and stability of the Service Network by recruiting, engaging, and onboarding independent service providers (business owners) across assigned regions. This is a B2B, phone-heavy, relationship-driven role that involves communication with service company owners and end-user residential homeowner customers.

The Specialist also facilitates the Alternate Provider Option (APO) by locating, engaging, and retaining non-network service providers in markets where network coverage is limited. Providers are vetted, documented, and positioned to service customers quickly while meeting compliance standards.

Responsibilities

• Identify provider gaps using coverage and capacity reports.
• Perform outbound B2B calls to recruit service providers.
• Conduct pre-screening calls to confirm minimum qualifications.
• Explain Cinch network expectations and onboarding steps.
• Document rate expectations and escalate negotiations.
• Maintain accurate CRM and system notes and follow-ups.
• Build long-term relationships with service company owners.
• Support APO sourcing when network coverage is constrained.

Requirements

• English B2, including oral and written comprehension and appropriate use of language.
• 1–2 years' experience in sales, recruiting, onboarding, or customer-facing roles.
• Ability to establish partnerships with internal and external customers.
• Working understanding of residential appliance, plumbing, and HVAC systems.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Understanding of the network and APO provider model.
• Knowledge of licensing and insurance basics by trade.
• Strong phone presence, business communication, follow-up, organization, and attention to detail.
• Comfort speaking with business owners and decision-makers.

How to apply

Apply directly on CazVid.

Datos clave

• The role recruits, engages, and onboards independent service providers.
• English B2, including oral and written comprehension, is required.
• Requires 1–2 years' experience in sales, recruiting, onboarding, or customer-facing roles.

Salario estimado

Salario estimado para servicio al cliente en El Salvador: USD 385 - 840 al mes, según 12 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.