ServiceNow Developer

Position Overview

As a ServiceNow Developer, you will be responsible for the design, development, and implementation of solutions on the ServiceNow platform. You will leverage your experience with Managed Service Providers (MSP), TMF APIs, and Integration Hub to create robust and scalable solutions. Additionally, you will assist in developing Automated Test Framework (ATF) test cases, ensuring high-quality deliverables.Proficiency in ServiceNow ITSM, CSM, and ITOM is essential.Key responsibilitie
s
ServiceNow Development:Design and develop custom applications, modules, workflows, and configurations on the ServiceNow platform.Implement ServiceNow solutions integrating with TMF APIs and other external systems using Integration Hub.Develop and maintain Service Catalogs, Service Portals, and Service Requests.Integration and Automation:Utilize Integration Hub to build and manage integrations with third-party applications and services.Ensure seamless data flow between ServiceNow and other systems, particularly through TMF APIs.Develop and implement ATF test cases to automate testing processes and validate functionalit
y.
UI/Portal DevelopmentAngular JSBootstrapHTML/CSSService configuration/widgetsUI BuilderAJAXJavascriptKnowledge of different OOB portals/pages.Web development technologies concep

ts.

Managed Service Provider (MSP) Experience:Leverage MSP experience to configure and manage multi-tenant environments.Ensure adherence to best practices and industry standards in MSP operations.Provide support and maintenance for ServiceNow instances used by multiple cl
ients.
ITSM, CSM, and ITOM Proficiency:Implement and manage IT Service Management (ITSM) solutions, including Incident, Problem, Change, and Request Management.Develop Customer Service Management (CSM) solutions to enhance customer interactions and service delivery.Implement IT Operations Management (ITOM) solutions, including Discovery, Service Mapping, and Event Mana
gement.
Quality Assurance and Documentation:Assist in developing comprehensive documentation for developed solutions, including technical specifications, user guides, and test plans.Perform code reviews and ensure adherence to coding standards and best practices.Troubleshoot and resolve issues related to ServiceNow applications and integ
rations.
Must HaveCertified Application Developer (CAD) certificationCertified Technical Architect (CAT) certificationCIS (Certified Implementation Specialist) certificationServiceNow Certified System Administrator (CSA) certificationServiceNow micro certi
fications
Great To HaveKnowledge of TELUS enterprise systemsUnderstanding of IT concepts (windows platform, integrations, webservices
, reports)
Equal Opportuni
ty Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related t
o diversity.