ServiceNow Technical Lead - Developer Aven Hospitality

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

ServiceNow Technical Lead / Developer

Reports To

Director, Global IT Support & Collaboration Services

Position Summary

We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.

The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.

Key Responsibilities

Platform Leadership, Strategy & Governance

Serve as the primary technical lead and subject matter expert for the ServiceNow platform.Define and enforce platform governance, standards, and best practices.Provide strategic direction for ServiceNow roadmap and architecture.Ensure alignment with ITSM/ITIL and enterprise standards.

Solution Architecture, Development & Configuration

Design and implement ServiceNow solutions including workflows and applications.Configure ITSM, CMDB, and Service Catalog modules.Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.Recommend configuration vs customization strategies.

Workflow Automation & Process Improvement

Design and implement automated workflows.Drive automation initiatives to improve efficiency.Identify opportunities to reduce manual effort.

Implementation, Delivery & Platform Support

Lead development lifecycle activities including testing and deployment.Support enhancements and production issues.Manage platform upgrades and releases.

Integration, CMDB & Data Management

Develop integrations with enterprise systems.Maintain CMDB and ensure data integrity.Manage data imports and transformations.

Stakeholder Engagement, Mentorship & Documentation

Gather requirements and translate into technical solutions.Mentor team members and perform code reviews.Maintain technical documentation and reports.

Required Qualifications

5+ years of ServiceNow development and administration experienceExpertise in ITSM, CMDB, and Service CatalogStrong JavaScript and Glide API knowledgeExperience with REST/SOAP integrationsUnderstanding of ITIL/ITSM processesStrong problem-solving and communication skills

Preferred Qualifications

ServiceNow certifications (CSA, CAD, CIS)Experience with ITOM, HRSD, or CSM modulesAgile/Scrum experienceEnterprise-scale ServiceNow environment experience

Key Competencies

Technical expertise with strategic mindsetStrong leadership and collaboration skillsFocus on scalable and maintainable solutionsContinuous improvement mindset

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceLife Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development events