Site Reliability Engineer

Role: Site Reliability EngineeringLocation: LATAM RemoteHire Type: ContractWorking Hours: 5 PM to 1 AM EST (Mon – Fri)
About the Role & TeamWe are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience. What You’ll Do Incident Response & Command· Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions· Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency· Drive root cause isolation within 30 minutes for critical incidents whenever possible· Communicate effectively across engineering, product, and leadership during high-pressure situations· Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision-making
Proactive Reliability Engineering· Identify patterns, trends, and signals to prevent incidents before they occur· Continuously improve alert quality, reduce noise, and increase signal fidelity· Partner with engineering teams to enhance system resilience and reliability
Automation & Toil Reduction
· Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows· Build and improve tooling across incident response, observability, and operations· Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value
Platform & Systems Support
Troubleshoot across a hybrid ecosystem including:
· On-prem VMs (Linux & Windows; VMware)· Cloud platforms (AWS, GCP, Azure)· Containerized environments (Kubernetes clusters)
Diagnose and resolve issues across:· Networking (connectivity, latency, DB access interruptions)· Kubernetes (ingress, environment variables, cluster-level issues)· CDN and traffic management layers (Akamai, waiting rooms – plus)
Required Technical Skills & Experience
Core Engineering & Operations· Strong experience in incident management and triage in production environments· Proven ability to troubleshoot complex distributed systems under pressure· Solid understanding of Linux systems administration (including performance, networking, NTP, etc.)
Cloud & Infrastructure· Hands-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2)· Familiarity with GCP and/or Azure environments· Experience operating in multi-cloud and hybrid environments
Containers & Orchestration· Experience troubleshooting Kubernetes clusters (pods, ingress, configuration issues)· Understanding of containerized application architectures
DevOps & CI/CDStrong knowledge of DevOps practices and CI/CD pipelinesHands-on experience with:· Harness· GitHub and/or GitLab
Application & Technology Stack Awareness
Working knowledge of:· Java, Node.js, React-based applicationsUnderstanding of database connectivity and dependencies across:· Oracle, MariaDB, MSSQL (no DBA ownership, but strong troubleshooting awareness required)
NetworkingStrong foundational knowledge of:· TCP/IP, DNS, HTTP(S)· Load balancing and network troubleshooting· Diagnosing connectivity issues between services and databases
Preferred QualificationsExperience in large-scale enterprise (Fortune 500) environments supporting mission-critical applicationsPrior experience as an Incident Commander or similar leadership role during outagesFamiliarity with Akamai CDN and traffic management toolsExperience in high-volume, high-availability production environments