Social Media Moderation Agent - Work From Home

About InfluxInflux is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth.
About the RoleWe're looking for a Social Media Moderator to help manage and grow our online community across our social media channels. If you're passionate about social media, enjoy engaging with online communities, and have strong written communication skills, we'd love to hear from you.
In this role, you'll play a key part in building meaningful relationships with our audience by delivering timely, thoughtful, and brand-aligned interactions across platforms such as Instagram, TikTok, Facebook, and other priority channels.
Key ResponsibilitiesMonitor the brand's social media channels for comments, direct messages, mentions, tags, and relevant conversations.Respond promptly and professionally to community interactions across Instagram, TikTok, Facebook, and other social platforms.Proactively engage with community members, creators, partners, and brand-related conversations.Escalate customer service inquiries, product issues, sensitive conversations, or potential risks to the appropriate internal teams.Maintain a consistent and authentic brand voice across all community interactions.Prepare bi-weekly reports highlighting emerging trends, frequently asked questions, community sentiment, and key insights.Support community-building initiatives, creator engagement, and surprise-and-delight opportunities.Track and organize significant community interactions and feedback.Stay current on social media trends, platform updates, and cultural moments relevant to audience engagement.Identify user-generated content (UGC) and tagged posts with potential for repurposing across brand channels.Coordinate usage rights requests for approved user-generated content.
Required ProfileEducation & ExperienceHigh school diploma or technical degree (preferred).Previous experience in in social media, community management, customer service, marketing, or a related field ( 6 months at least).Advanced English level ( B2+ spoken and written).Internship, freelance, or relevant academic experience is a plus.
SkillsActive user of Instagram, TikTok, Facebook, and other major social platforms.Strong organizational skills, attention to detail, and ability to manage multiple priorities.Comfortable working independently while knowing when to escalate issues appropriately.Experience using social media management platforms (such as Sprout Social, Sprinklr, Hootsuite, or similar tools) is a plus.Experience working with consumer brands, CPG, beauty, baby, wellness, or lifestyle brands is preferred but not required.
What We're Looking ForPassion for social media and online communities.Strong interpersonal and written communication skills.Empathy and customer-focused mindset.Highly organized, proactive, and responsive.Sound judgment and professionalism when interacting with customers.Eagerness to learn and grow in a fast-paced digital environment.
ScheduleFull-time (40 hours per week).Availability to provide scheduled weekend coverage as part of the team's rotation.
Technical Requirements (BYOD)Reliable and stable internet connection.Computer with minimum Intel Core i5 processor or equivalent.Noise-canceling headset.
Working Conditions & Benefits100% remote work modality.Stable employment contract.Paid training and ongoing development.Career growth opportunities within an international organization.Supportive and collaborative work environment.
Why Join Us?• Be part of a fast-growing global organization with international exposure.• Work with innovative clients and cutting-edge tools.• Build a long-term career with continuous learning and development opportunities.• Enjoy a remote-first culture that values accountability, autonomy, and performance.• Join a people-centered company where your contribution truly makes an impact.