Specialist Digital Advertising Advisor -Trilingual

About the role

Concentrix is seeking a Specialist Digital Advertising Advisor -Trilingual to support Social Media Platform advertisers in a B2B environment. Support is provided through ticketing systems and live chat, with phone support potentially added as business needs evolve. The role focuses on resolving product-related issues, optimizing advertiser experience, and providing high-quality support across the full case lifecycle.

Responsibilities

• Manage and resolve end-to-end customer support and technical troubleshooting cases across chat and email.
• Handle intermediate to complex issues related to campaign setup, ad performance, targeting, billing, and tracking, including pixel implementation.
• Take ownership of cases, collaborating with Product Operations, Engineering, and other internal stakeholders to resolve technical and product-related inquiries.
• Communicate complex product and technical information clearly to advertisers with varying levels of expertise.
• Adhere to service-level agreements (SLAs) for response time, resolution, and customer satisfaction.
• Maintain detailed case documentation, including customer interactions, troubleshooting steps, and resolutions.
• Guide advertisers on campaign optimization strategies and platform best practices to improve performance outcomes.
• Support a high-volume environment while maintaining quality standards and productivity targets.
• Collaborate with peers and team leads to improve service delivery and operational efficiency.
• Contribute ideas and initiatives to enhance service quality, workflows, and user experience.
• Support global advertisers across multiple time zones in a rotational shift environment.

Requirements

• Fluency in English and Portuguese (B2 level, written and verbal) is required.
• A degree in Marketing, Business, Information Technology, or a related field is required.
• Marketing, Digital Marketing, or Ecommerce experience is required.
• Portuguese B2 is required.

Datos clave

• Marketing, Digital Marketing, or Ecommerce experience is required.
• Fluency in English and Portuguese (B2 level, written and verbal) is required.
• A degree in Marketing, Business, Information Technology, or a related field is required.
• The role supports global advertisers across multiple time zones in a rotational shift environment.

Salario estimado

Salario estimado para servicio al cliente en Costa Rica: CRC 480 - 380.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.