Specialist Operations Support Innovation Process Improvement

Are you passionate about innovation, continuous improvement, and finding smarter ways to solve operational challenges?We are looking for a Specialist, Operations Support to join our team and work closely with Operations and clients to identify opportunities, develop innovative solutions, and drive process improvements.
What will you do?:Partner closely with Operations and clients to understand business needs and identify opportunities for improvement.Analyze dashboards, KPIs, trends, and operational data to identify gaps and improvement opportunities.Develop and present ideas focused on process simplification, operational efficiency, and customer experience.Support and/or lead continuous improvement, innovation projects, pilots, and Proofs of Concept (POCs).Evaluate the potential impact and benefits of proposed solutions before implementation.Collaborate with cross-functional teams to transform ideas into practical and scalable solutions.Monitor results and KPIs to ensure implemented initiatives deliver the expected benefits.Identify opportunities to optimize existing processes and contribute to the design of improved future-state processes.Promote a proactive innovation and continuous improvement mindset across the operation.What are we looking for?:
✅ English B2+ ✅ 6 months – 1 year of experience participating in continuous improvement, innovation, transformation, or process improvement projects. ✅ Experience leading or collaborating on projects, pilots, or POCs. ✅ Experience coordinating teams or working with cross-functional stakeholders. ✅ Ability to interpret KPIs, dashboards, trends, and operational metrics. ✅ Strong analytical and problem-solving skills. ✅ Proactive mindset with the ability to identify opportunities and propose solutions. ✅ Strong communication and people skills. ✅ Experience in a BPO, operations, or corporate environment is a plus.