Specialist People Solutions Center

The US Subject Matter Expert (SME) serves as the functional authority and escalation owner for compliance‑critical United States People Solutions processes, including US Benefits, US Accommodations, Form I‑9 Compliance, US Unemployment, and US Work Authorization.
Key ResponsibilitiesFunctional & Process OwnershipAct as the primary subject matter expert for:US BenefitsUS Accommodations (medical and religious)Form I‑9 employment eligibility complianceUS Unemployment claim supportUS Work Authorization guidanceProvide authoritative interpretation of policy, regulations, and internal standards across all supported processesEnsure consistent execution of processes across PSC teamsSupport internal audits, compliance reviews, and quality assessmentsIdentify and proactively address compliance risks or gapsPartner closely with PSC leadershipServe as the final point of escalation for complex and high‑risk casesResolve escalations within established service level expectations
Preferred QualificationsBachelor's degree in human resources or a related fieldEnglish level C1Previous SME, Senior Advisor, or Specialist experience within PSC or a comparable environmentExperience supporting healthcare, insurance, or regulated employee programs2–3 years of demonstrated experience supporting US HR or People Solutions processes, preferably in a centralized service or shared services modelStrong working knowledge of US compliance‑driven HR processes, including eligibility, accommodations, benefits, or related functionsExperience handling complex escalations, compliance‑sensitive cases, or audit support