Sr. Data Analyst

Welcome to 10Pearls! We believe in harnessing the power of technology for social good through our core values: Innovate, modernize and accelerate. We’re looking for a Sr. Data Analyst to join our Analytics team. This is a great opportunity for an experienced analyst ready to take ownership of complex, high-impact projects and drive data-led decision making across the organization in a fast-paced environment.As a Sr. Data Analyst, you’ll work across our product, subscription, and hardware ecosystem to deliver insights that directly influence how we design experiences, retain users, and grow our business. You'll have the space to operate on complex, high-impact projects, mentor junior team members, and partner closely with product, engineering, and marketing teams across the US, Europe and Latin America. *Position open only for Costa Rica, Mexico, Guatemala, and Honduras. What You’ll Be DoingAnalyze user behavior across our cameras, doorbells, and subscription plans to uncover patterns, identify opportunities, and highlight risksBuild dashboards and reports using SQL and tools like Tableau or Looker to track key business metrics: o Subscription conversiono Monthly active users (MAU)o Customer churno Lifetime value (LTV)o Average revenue per user (ARPU)Partner with product teams to measure feature performance and translate findings into actionable recommendationsWork with our marketing and lifecycle teams to understand campaign performance and customer segmentationSupport instrumentation and data QA by partnering with engineers to improve tracking and event qualityShare insights with stakeholders through compelling storytelling and clear data visualizationsRequirements 7+ years of hands-on experience in a data analyst, BI analyst, Data Science or similar roleStrong SQL skills – able to write clean, efficient queries and handle large datasets.Proven ability to build clear, compelling data visualizations and dashboards that communicate insights to both technical and non-technical audiences, using any BI or visualization toolA solid grasp of subscription metrics and familiarity with the freemium modelComfortable working independently on scoped problems and managing your own workflowStrong communicator – you know how to explain findings to non-technical stakeholders clearly and confidentlyCurious, methodical, and interested in how people use technology in everyday lifeAbility to conduct end-to-end analysis — from framing the business question and pulling data, to synthesizing findings and presenting clear recommendations to stakeholdersComfortable leveraging AI tools and assistants to accelerate analysis, automate repetitive tasks, and generate faster insights — with the judgment to validate outputs and apply them responsiblyNice to HaveExperience with tools like Python or R for deeper analysis or prototypingBackground in a connected device, smart home, or hardware + SaaS businessExperience conducting ad hoc and deep-dive analysis to answer ambiguous business questions and synthesize results into executive-ready narratives