Sr. Tech Support Engineer
Aviso de fuente externaen Cybele Software
Support Thinfinity Workspace deployments, troubleshoot enterprise technical challenges, and assist clients with hybrid cloud and virtual desktop architectures.
Salario
No especificado
Ubicación
Lima, Perú
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Sr. Tech Support Engineer
Lima, Perú
Descripción del empleo
About the role
At Cybele Software, we’re transforming how organizations experience digital workspaces. Thinfinity® Workspace enables secure access to Windows applications, desktops, and cloud environments directly from a web browser, with no VPNs or agents required. More than 5,000 organizations worldwide trust us to modernize their remote access infrastructure.
As a Sr. Tech Support Engineer, you will resolve intricate technical challenges and participate in implementing our software, helping ensure excellent service for clients.
Responsibilities
- Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams using Thinfinity Workspace.
- Provide advanced support for virtual desktop and application delivery architectures. Diagnose and resolve issues involving reverse proxies, secure publishing protocols (RDP, VNC, SSH), session brokering, and context-aware identity policies.
- Troubleshoot and maintain hybrid cloud deployments, primarily Oracle Cloud Infrastructure (OCI), as well as Azure, AWS, and GCP.
- Assist clients hands-on with migrating legacy workloads from Citrix or VMware Horizon to Thinfinity’s web-based platform.
- Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
- Write clear, concise documentation, troubleshooting guides, and knowledge base articles to address recurring issues and support customer self-service.
- Travel for local implementations and events, supporting successful deployments and strong customer relationships.
Requirements
- 5+ years of experience as a Sr. Tech Support Engineer, Application Support,...
- A driven problem-solver with a passion for hands-on learning.
How to apply
Apply directly on CazVid.
Datos clave
- The role supports Thinfinity Workspace deployments and enterprise IT teams.
- Hybrid cloud work primarily focuses on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
- The source lists 5+ years of experience as a Sr. Tech Support Engineer, Application Support,...
- The role includes travel for local implementations and events.
Preguntas frecuentes
What does this role involve?
It involves resolving technical challenges, supporting Thinfinity Workspace deployments, and helping clients implement the software.
What technical areas does the role support?
The role supports virtual desktop and application delivery architectures, hybrid cloud deployments, and ZTNA and RPAM configurations.
How can I apply?
Apply directly on CazVid.