SRE Jr DevOps

About the role

Capa is a B2B fintech infrastructure company built to make money movement across Latin America fast, simple, and compliant. It provides fintechs and financial operators with a single, reliable channel to move pesos and other currencies across the region in real time.

Responsibilities

• Execute CI/CD pipeline changes and small IaC tasks using Terraform or CDK under review.
• Monitor Datadog dashboards and alerts during business hours, escalating according to the runbook.
• Assist with routine cloud operations, including scaling configuration changes, log queries, and access provisioning requests.
• Shadow the on-call rotation; never work solo on money-movement paths.
• Update runbooks and TSGs while learning the systems.
• Support SOC2 evidence collection, including device compliance and access reviews, under guidance.
• Own escalated tickets that T1 support could not resolve: reproduce, debug, and fix or route them to engineering with a clear root-cause writeup.
• Write and maintain runbooks and known-issue documents so recurring problems do not need to be escalated again.
• Monitor the tech issues queue and Datadog-flagged customer-impacting issues, and communicate status during incidents.
• Track SLA adherence for your ticket queue and flag recurring patterns, such as KYB or onboarding friction, to the Support Lead and Product.
• Support T1 agents with newly documented runbooks.

Requirements

• 0–2 years with Linux, cloud (AWS preferred), and at least one IaC tool.
• Basic Python or Bash scripting and Git fluency.
• Willingness to learn observability tooling such as Datadog or similar.
• Clear written communication in English and Spanish; calm under pressure with upset customers.
• Experience with a helpdesk tool such as HubSpot, Zendesk, Intercom, or similar.
• Nice to have: exposure to fintech or payments, familiarity with Docker or Kubernetes, and certifications such as AWS Cloud Practitioner.

How to apply

Postúlate directamente en CazVid.

Datos clave

• 0–2 years with Linux, cloud (AWS preferred), and at least one IaC tool.
• Basic Python or Bash scripting and Git fluency.
• Experience with a helpdesk tool such as HubSpot, Zendesk, Intercom, or similar.
• Hybrid. Mexico City

Salario estimado

Salario estimado para soporte técnico en México: MXN 11.500 - 17.500 al mes, según 17 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.