Support Center Analyst Trilingual French

Support Center Analyst Trilingual
Dollarcity is transforming the retail industry in Latin America. With our innovative business model, we have opened more than 600 stores in 4 countries in the region, adding value to our customers and working towards our vision of expanding to all Latin America.Join Dollarcity and become part of a top-notch multicultural team, where our #TodoTerreno DNA allow us to face daily challenges with agility, dynamism, and commitment.
The Support Center area at Dollarcity…Is a dynamic team dedicated to providing technical assistance and problem resolution for store employees across multiple locations. Equipped with expertise in troubleshooting, system management, and user support, the team ensures seamless operations by managing local and remote equipment. Operating in a trilingual environment, the Support Center prioritizes efficiency, responsiveness, and innovative solutions to empower Dollarcity's workforce and enhance operational continuity.
As a Support Center Analyst Trilingual...you will play a key role in ensuring the seamless operation of our store's technical systems. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering outstanding customer service.
In a day as a Support Center Analyst Trilingual you will: Collaborate with the IT department to address complex technical issues. Manage and configure various retail devices, including POS terminals, scanners, printers, and mobile devices. Assist customers with technical issues related to products or services, ensuring a positive and efficient resolution. Educate customers on the use of self-service kiosks and other technology in the store. Conduct routine maintenance tasks on store systems to ensure optimal performance. Coordinate with technology vendors to address equipment issues, warranty claims, and service requests. Manage relationships with external support partners to ensure timely resolution of technical problems.
What do you need to be successful? Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in providing technical support or customer service support in a retail or similar environment.Familiarity with network protocols, security principles, and troubleshooting techniques. Excellent communication and interpersonal skills Detail-oriented with strong problem-solving and analytical abilities. Ability to work independently and collaboratively in a team environment.Schedule flexibility to work rotating shifts within operating hours of 4:00 a.m. to 12:00 a.m.Availability to work onsite at our Support Center offices located in Las Cascadas Shopping Center, La Libertad.
By being part of Dollarcity:
You will generate direct impact to the business, contributing to the rapid expansion of a recognized regional company in the retail world.You will live a dynamic culture, based on challenges, constant learning, and teamwork.You will enhance your professional career, developing yourself in an international environment with top-level leaders.
Let’s develop your talent and potential together!#WeAreDollarcity