System Administrator

System Administrator (Temporary Position)📍 Guatemala City, Guatemala
We are seeking an experienced System Administrator to manage, maintain, and support the organization's IT infrastructure, cloud services, and end-user computing environments. This role is responsible for ensuring the stability, security, and performance of systems across multiple business units and partners.The System Administrator will collaborate with cross-functional teams, support IT operations, troubleshoot complex technical issues, and participate in infrastructure projects, migrations, and technology improvement initiatives.
Key Responsibilities:• Administer and support Windows Server, Active Directory, Microsoft 365, and cloud services. • Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. • Monitor infrastructure performance, availability, and overall system health. • Troubleshoot Tier II/III infrastructure, network, and system-related incidents. • Perform server maintenance, patch management, backups, disaster recovery, and cloud account migrations. • Support IT security initiatives, including MFA, Conditional Access, endpoint protection, and compliance controls. • Maintain core network services, including DNS, DHCP, and VPN. • Collaborate on infrastructure projects, migrations, and system integrations. • Create and maintain technical documentation and knowledge base articles. • Coordinate with vendors to ensure service quality and timely issue resolution. • Identify opportunities for automation and continuous improvement of IT processes.
Experience:• Minimum 2–5 years of experience as a Systems Administrator, Infrastructure Administrator, or similar role. • Experience administering enterprise IT environments, including Microsoft 365 and cloud-based infrastructure. • Experience supporting hybrid environments, infrastructure projects, and system integrations. • Experience supporting geographically distributed users and teams is preferred.
Technical Proficiency:• Microsoft 365 Administration, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. • Microsoft Entra ID (Azure AD), Active Directory, Windows Server Administration, and Identity & Access Management (IAM). • DNS, DHCP, TCP/IP Networking, Microsoft Intune, and Security & Compliance Administration. • Google Workspace Administration and PowerShell scripting fundamentals. • Microsoft 365 tenant-to-tenant migrations, including identity transitions, mailbox, OneDrive, Teams migrations, and domain cutovers. • Experience supporting mergers, acquisitions, multi-tenant environments, and cloud migration projects. • Knowledge of migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or similar platforms.
Frameworks & Methodologies:• Migration tools such as BitTitan MigrationWiz, ShareGate, or similar. • Microsoft Azure Administration.
Certifications:• Google Workspace Administrator Certification (Desirable). • Microsoft Certified: Microsoft 365 Administrator Associate. • Microsoft Certified: Azure Administrator Associate.
Availability:• Availability to work standard Eastern Time business hours (8:00 AM to 5:00 PM ET), with flexibility to provide after-hours support as needed for migration activities, system cutovers, and other critical changes.
Languages:• Good communication skills in English & Spanish.