System Support Associate

About the role

Solvo Global is seeking a HCM Application Support Analyst to assist client users with questions and issues about the software application. The work includes resolving support requests, troubleshooting issues, replicating scenarios for developers, and in-house software testing. The schedule is Monday to Friday, 8 to 5.

Responsibilities

• Gather information from clients and evaluate symptoms to determine issues.
• Identify and escalate application defects and priority issues.
• Respond to client inquiries, concerns, and requests about products and services, and resolve reported issues.
• Offer alternative solutions where appropriate to prevent disruption to client activities.
• Follow up and call customers when necessary.
• Protect confidential client and employee information.
• Stay current with system information, changes, updates, and new releases.
• Assist the QA department with product testing and contribute to written Knowledge Base documentation.
• Occasionally train clients and internal employees on system components.

Requirements

• Experience with PrismHR, HRPyramid, or other PEO or ASO software is preferred.
• Ability to communicate and present information effectively to technical and non-technical audiences.
• Strong knowledge of HRIS systems, including payroll, benefits, and human resources.
• Knowledge of payroll and payroll accounting operations.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict in antagonistic situations.
• Bachelor’s degree or an equivalent combination of training and experience.

Datos clave

• Schedule: Monday to Friday, 8 to 5.
• Experience with PrismHR, HRPyramid, or other PEO or ASO software is preferred.
• A bachelor’s degree or an equivalent combination of training and experience is required.

Salario estimado

Salario estimado para soporte técnico en Colombia: COP 2.000.000 - 2.800.000 al mes, según 9 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.