Team Lead

🚀 WE’RE HIRING: Account Support Representative – Player Coach 🚀 🌟 Join The Functionary! 🌟Are you an experienced Account Support or Customer Service professional who enjoys helping others succeed? Do you have experience coaching teammates while still being hands-on with customers and daily operations? 💡 This could be your next opportunity!The Functionary is looking for an Account Support Team Lead / Player Coach to join our team in El Salvador. This is a hands-on opportunity for someone who can combine excellent customer support with coaching, mentoring, peer support, and operational coordination. 🔹 WHAT YOU’LL DO:🟢 Provide hands-on support for client accounts and resolve customer inquiries and account-related issues.🔵 Serve as a go-to resource for complex questions, escalations, and challenging cases.🟣 Coach and mentor Account Support Representatives by sharing knowledge, best practices, and practical guidance.🟠 Provide real-time peer support and help identify knowledge gaps and training opportunities.🟡 Lead by example by consistently demonstrating strong customer service, professionalism, productivity, and quality.🔴 Assist management with process improvement initiatives and operational projects.🟢 Help coordinate action items, deliverables, deadlines, and follow-ups.🔵 Identify opportunities to improve workflows, efficiency, and overall account performance.🟣 Collaborate with management and cross-functional teams to address recurring challenges and improve team performance. ⭐ WHAT WE’RE LOOKING FOR:✅ 2–4 years of experience in Account Support, Customer Service, Client Services, Customer Success, or a related field✅ Previous experience with coaching, mentoring, peer support, SME responsibilities, or informal leadership✅ Strong problem-solving and critical-thinking skills✅ Excellent communication and interpersonal skills✅ Advanced English – C1 level✅ Strong organizational and time-management skills✅ Ability to balance individual production + coaching responsibilities✅ Experience with CRM systems, ticketing platforms, Microsoft Office and/or Google Workspace✅ Basic knowledge or practical experience with Project Management / project coordination✅ Ability to identify issues, understand root causes, and recommend practical solutions 🌟 KEY SKILLS:💬 Customer Service🎯 Account Support🧑 🏫 Coaching & Mentoring🤝 Peer Support📊 KPI & SLA Awareness🧩 Problem Solving📋 Project Coordination⚙️ Process Improvement⏱️ Time Management💡 Critical Thinking📈 Performance Support🤝 Collaboration 📌 POSITION DETAILS:🗓️ Schedule: Monday–Friday | 8:00 AM–5:00 PM Dallas Time🏢 Work Arrangement: Hybrid📍 Location: El Salvador - Office in Salvador del Mundo Area💰 Salary: To be disclosed on contact🌎 English: Advanced English (C1)📋 Contract Type: Temporary contract (3 to 4 months can be more)⏳ Engagement: Temporary💻 Equipment: Desktop provided👥 Openings: 2 🔥 WHO SHOULD APPLY? This role is ideal for a Senior Customer Service Representative, Account Support Representative, Customer Success Representative, SME, Senior Support Agent, or experienced representative who is ready to take on additional coaching and operational responsibilities without moving completely away from frontline support. 📩 INTERESTED? 🚀 Join The Functionary and help make the people around you better! #Hiring #TheFunctionary #AccountSupport #CustomerService #CustomerSuccess #PlayerCoach #CustomerSupport #TeamCoach #Coaching #Mentoring #BPOJobs #JobsElSalvador #ElSalvadorJobs #RemoteJobs #HybridJobs #CustomerExperience #NowHiring #HiringNow Postúlate directamente en CazVid.