Team Manager With English

As a Team Manager you will be responsible for ensuring operational excellence, coaching team members, and driving consistent delivery of an outstanding customer experience.
You will be part of a dynamic, customer-centric leadership team that values precision, efficiency, and continuous improvement. Your work will directly contribute to team performance, service quality, and operational stability, while strengthening trust and enhancing the overall platform experience for our global client base.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers' success our own success.
You come with:A C1 level of English, both written & spokenMin. 1 year of experience in managing teamsPrevious BPO experience would a plusGood communication and leadership skills;Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;Proactivity, driven to suggest and implement quality;
Your day in Conectys:Provides supervision and direction to subordinate staff and coordinates work flow;Assigns staff to cover workload and contingency plans for it;Monitors and analyze the accuracy, completeness, and timeliness of completion of the duties for the team supervised work performance, identifying problems with performance and solutions to those problems, initiating formal measures to correct misconduct;Serves as a liaison between the team and other offices/departments for the distribution and collection of information and to resolve operational issues;Act as point of escalation for the supervised team;Ensure and supervises the maintenance of personnel records (annual/medical leaves/unpaid etc) time sheets for staff superviseParticipates and/or conducts performance evaluations on subordinated staff and reports on it;Supervises the development and implementation of training programs within the supervised team;Ensure proper communication and implementation to/for the team effective procedure / process updates.
Sounds good? Find out what you can get:Competitive salary package;The opportunity to work in a multi-cultural environment;Learning programs for your development.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.