Technical Application Support Engineer – Java (Colombia)
Aviso de fuente externaen Solvenza Solutions
Help customers troubleshoot enterprise Java applications by investigating logs, databases, Linux environments, application behavior, and performance issues.
Salario
No especificado
Ubicación
Bogotá, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Technical Application Support Engineer – Java (Colombia)
Bogotá, Colombia
Descripción del empleo
About the role
Solvenza Solutions is seeking a technically curious Application Support Engineer to help customers troubleshoot and resolve issues involving enterprise Java applications. The role operates at the intersection of software, infrastructure, databases, and customer support. You will investigate application behavior, identify potential causes, and determine an appropriate path toward resolution.
Responsibilities
- Investigate application behavior, failures, performance issues, and unexpected results.
- Review logs, exceptions, stack traces, configuration files, and other diagnostic information.
- Use Java knowledge to understand application behavior and narrow down potential causes.
- Query relational databases with SQL to investigate and validate application data.
- Work within Linux environments to perform diagnostics and gather information.
- Create or use scripts to simplify repetitive technical investigations and operational tasks.
- Reproduce reported problems when possible and develop a clear troubleshooting path.
- Determine whether an issue can be resolved within support or requires collaboration with engineering teams.
- Communicate technical findings and recommended solutions clearly to customers.
- Keep detailed records of investigations and solutions, and help improve internal technical documentation and troubleshooting procedures.
Requirements
- The role calls for Java knowledge and comfort working across software, infrastructure, and database layers.
Datos clave
- The role involves troubleshooting enterprise Java application issues for customers.
- The work includes reviewing logs and querying relational databases with SQL.
- The role involves diagnostics within Linux environments.
- Investigations may require collaboration with engineering teams.
Salario estimado
Salario estimado para soporte técnico en Colombia: COP 1.800.000 - 2.400.000 al mes, según 7 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does this role involve?
You will investigate application behavior, failures, performance issues, and unexpected results involving enterprise Java applications, and help customers resolve issues.
What technical work is involved?
The work includes reviewing diagnostic information, using Java knowledge, querying relational databases with SQL, and performing diagnostics in Linux environments.
How are reported problems handled?
You will reproduce reported problems whenever possible, develop a troubleshooting path, and determine whether the issue can be resolved within support or requires collaboration with engineering teams.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para soporte técnico en Colombia es de COP 1.800.000 - 2.400.000 al mes, según 7 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.