Technical Application Support Engineer – Java (Colombia)

Solvenza is seeking a technically curious Application Support Engineer to help customers troubleshoot and resolve issues involving enterprise Java applications.
You will operate at the intersection of software, infrastructure, databases, and customer support. Rather than simply following predefined troubleshooting scripts, you will investigate what is happening inside an application, identify potential causes, and determine the most appropriate path toward resolution.
This position is ideal for an engineer who enjoys diagnosing complex problems and is comfortable working across multiple technical layers.
Your Impact
You will help keep customer environments running reliably by:Investigating application behavior, failures, performance issues, and unexpected results.Reviewing logs, exceptions, stack traces, configuration files, and other diagnostic information.Using Java knowledge to understand application behavior and narrow down potential causes.Querying relational databases with SQL to investigate and validate application data.Working directly within Linux environments to perform diagnostics and gather information.Creating or using scripts to simplify repetitive technical investigations and operational tasks.Reproducing reported problems whenever possible and developing a clear troubleshooting path.Determining whether an issue can be resolved within support or requires collaboration with engineering teams.Communicating technical findings and recommended solutions clearly to customers.Keeping detailed records of investigations and solutions so recurring issues can be resolved more efficiently.Helping improve internal technical documentation and troubleshooting procedures.
What Your Day May Look Like
A typical investigation could begin with a customer reporting that an application is behaving unexpectedly.You may start by reviewing the available information, checking logs and system behavior, examining relevant database records, and reproducing the issue in an appropriate environment.From there, you will form and test hypotheses, use technical tools to narrow the problem down, and either resolve the issue or provide engineering teams with a well-documented technical escalation.The role requires both technical depth and clear communication.
Technical Background
We're looking for practical experience with several of the following:
Java & Application TechnologiesJava development or support experience.Familiarity with Java-based web applications.Ability to understand Java errors, exceptions, and application behavior.
DatabasesStrong SQL fundamentals.Experience investigating application data using relational databases.
LinuxComfortable navigating and troubleshooting Linux systems.Familiarity with command-line utilities and basic system diagnostics.
ScriptingExperience with a scripting language such as Python, Bash, JavaScript, or another comparable language.Ability to create simple utilities that support troubleshooting or operational workflows.
Additional Experience That Can Help
Experience with any of the following is a plus:REST APIs and web services.HTTP and common web application concepts.Cloud infrastructure.Containers and Docker.Application monitoring and observability.Networking fundamentals.Enterprise software or SaaS support.Incident management or technical escalation processes.
What Makes You Successful in This Role
Technical knowledge is important, but the strongest candidates will also demonstrate:A structured approach to troubleshooting.Strong analytical and problem-solving abilities.Curiosity about how software systems work.The ability to work through ambiguous technical problems.Clear written and verbal communication.Confidence communicating directly with customers.Good judgment about when to investigate further and when to escalate.Ability to work independently while collaborating effectively with distributed teams.Strong English communication skills.
Work Environment
This is a 100% remote, full-time position for professionals based in Colombia.You will work in an international technical environment where your ability to diagnose problems, communicate effectively, and collaborate across teams will be as important as your technical knowledge.