Technical Check Assistant

Join Kodland — the global edtech platform preparing the next generation of innovators!We are looking for a reliable person to support our team with short technical checks before trial classes.
This is not a sales role, a customer-relationship role, or a small-talk role. The job is simple and practical: quickly connect with clients before their class, check whether the basic technical and attendance requirements are met, and inform the team if the client needs to be rescheduled.Language requirement: Fluent Italian (native or C1+) — clients are Italian speakers.Current schedule (CET):Monday: 15:30–19:00Tuesday: 15:30–19:00Wednesday: 15:30–19:00Thursday: 17:30–19:00Friday: 15:30–19:00Current workload: around 17 hours per week. May grow to ~20+ hours/week if the process works well.
Main purpose of the role: Check clients before the start of their trial class to confirm they are technically ready and meet the basic requirements. Each check should take around 5–7 minutes — no need to build a relationship with the client, just clear technical questions and move on to the next one.
What you'll check:Whether the parent is present and can stay for the whole hour (if not, inform the client that a parent is required and the class will be rescheduled by Customer Care).Whether the client is connected from a PC or laptop (if using a phone/tablet, ask if they can switch; if not, the class must be rescheduled).Internet speed — ask the client to run a speed test; both download and upload must be at least 10 Mbps (if lower, reschedule).Basic device specs — operating system (Windows/macOS/Chromebook) and processor (if clearly below ~2.0 GHz without a suitable boost, inform the client the requirements aren't met).How the work usually looks:The busiest moments are around 30 minutes before each class slot, when clients are already online and waiting. Quieter in between slots, but availability is required for the full scheduled shift.
What we offer:🚀 Fully remote work: work from the comfort of your home, with flexible hours🤝 A young, supportive team: an international, dynamic and fun environment to share ideas and grow professionally📚 Continuous training and development: free training opportunities (you could learn Roblox with us!) and growth within the company🎁 Exclusive perks: discounts on lessons for friends and family💻 Everything you need: we provide scripts, lesson plans, and ready-to-use teaching materials🎯 A daily purpose: the real satisfaction of having a concrete impact on your students' growth and future
Apply now! If your profile matches what we're looking for, we'll contact you by email for an interview. We recommend checking your inbox regularly, including your spam folder.