Technical Onboarding Specialist

About the role

Nextiva is reimagining how businesses connect through a conversation-centric platform that brings together customer experience and team collaboration. The Technical Onboarding Specialist / Onboarding Technician guides new customers through setup, configuration, and adoption of the platform, combining customer support, technical configuration, and product training.

The role is based at Nextiva’s Guadalajara office at Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal. The role is expected to work onsite five days per week in a collaborative, in-person team environment.

Responsibilities

• Assist customers with initial account setup via phone and screen share.
• Guide customers through login, configuration, and product functionality.
• Configure accounts, call flows, and devices accurately.
• Perform network checks and basic troubleshooting.
• Test configurations to ensure successful implementation.
• Deliver customer training on features and product usage.
• Meet daily productivity and performance metrics, including appointments and calls.

Datos clave

• The role is based at Nextiva’s Guadalajara office.
• The role is expected to work onsite five days per week.
• Responsibilities include account setup, configuration, troubleshooting, and customer training.