Technical Product Support Specialist I

We are seeking a Revenue Optimization Analyst to join our global Revenue Optimization team, where innovation knows no borders. This team helps travel agencies optimize revenue through accurate contract management and platform solutions. It ensures customer commercial agreements are seamlessly executed so partners can maximize profitability. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Revenue Optimization Specialist, you will manage customer requests and load airline commission contracts through our agency retail platform. You will resolve contract questions, monitor service level objectives and track customer progress through regular internal meetings. This role requires strong analytical skills, attention to detail and a customer service mindset to help our partners succeed.

What You'll Do

Load airline commission contracts accurately into the platform to support agency managed commissions. Manage customer email requests through customer relationship management systems to answer contract questions and resolve platform inquiries. Monitor and maintain service level objectives to ensure timely delivery of customer requests. Participate in internal team meetings to follow up on client progress and improve operational workflows. Use automated tools and query scripts to improve data accuracy and accelerate contract processing times.

What You'll Bring

Experience in customer support, data analysis or revenue operations within travel technology are highly appreciated. Expertise using Sabre formats including city pair availability and pricing workflows will be a plus. Advanced proficiency in English with the ability to submit all application materials and resumes in English. Demonstrated analytical skills with high attention to detail using database query tools like structured query language. Practical experience applying analytics or automation tools to streamline manual processes and improve data quality will be a plus.

Benefits

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

Competitive pay and performance-based bonuses Flexible work options Comprehensive healthcare coverage Generous PTO and holidays Strong retirement planning support Family-friendly benefitsProfessional development opportunities

Please provide English CV