Technical Solutions Consultant

The RoleWe’re hiring a Technical Solutions Consultant to join our Professional Services team as we grow our bench of builders. The TSC is the hands-on engine of PS: you configure and execute projects end to end — standing up onboarding implementations, delivering retainer work, and translating client requirements into working solutions on the platform. You own what gets built inside each engagement and the technical quality of the delivered result.This is a build-first role for someone who’d rather be inside the configuration than advising from the outside. You’ll work alongside our Product Solutions Manager and the wider PS team, feeding real client patterns.
What You’ll DoImplementation & ConfigurationConfigure and build solutions within client engagements: platform setup, workflow configuration, and customization requirements.Execute onboarding implementations and ongoing retainer projects against the scope and timeline set in collaboration with the client and PMO.Perform data migration, integration, and technical troubleshooting across a customer’s connected systems.Translate client business requirements into technical designs and configured outcomes.
Client Enablement & Technical QualityAble to deliver client enablement training, documentation, and handover so customers can operate what was built.Own technical QA and change implementation within engagements.Track time accurately against projects and retainers in the PSA platform to drive billing and utilization data.
Continuous ImprovementSurface reusable patterns and feedback to the Product Solutions Manager for potential productization.
What You BringRequired2+ years of hands-on configuration/implementation experience with Salesforce and a PSA or SaaS platform preferred.Strong technical problem-solving across data, integrations, and workflow automation.Ability to translate between business needs and technical execution.Salesforce Administrator Certification required.Salesforce Platform Developer I (PDI) Certification required.
PreferredAgent force Specialist Certification preferred.Additional Salesforce certifications (Platform App Builder or a Consultant-track credential) are a strong plus.Client-facing delivery and enablement experience
What Success Looks LikeEngagements configured and delivered to spec with high client satisfaction (CSAT).Low rework and defect rates; clean technical QA.Accurate time capture and on-scope delivery feeding healthy utilization.
Why This RoleOwn the build: you’re the one turning client requirements into working Salesforce solutions, not just advising on them.Tight team, real customers: ~30 people company-wide — small enough that your work is visible, established enough to have a real book of clients.Growth path: strong technical delivery here is a direct feeder into Product Solutions Manager and future PS leadership roles.