Technical Support Engineer Billingual

Company Description INconnet Soluções Tecnológicas is a leading technology solutions provider focused on delivering consistent, reliable, and secure IT services for organizations with geographically distributed operations. The company replaces logistical complexity and uneven service levels with a single expert partner that supports technology needs across multiple regions. INconnet offers end-to-end IT solutions, including field and on-site technical support, network and infrastructure services, cybersecurity, managed services, and strategic IT projects. With a strong Pan-American presence across LATAM, the Caribbean, and the US, the company leverages local expertise and a coordinated network of professionals. All services are managed through a single point of contact, ensuring streamlined communication and high-quality delivery for clients.Role Description This full-time on-site Technical Support Engineer Bilingual role is based in Mar del Plata. The role involves providing front-line technical support to end-users, diagnosing and resolving hardware, software, and network issues, and escalating complex problems when necessary. The Technical Support Engineer will handle service requests, document incidents, and maintain accurate records in ticketing systems. Day-to-day responsibilities include troubleshooting on-site issues, coordinating with internal teams, supporting installations and configurations, and ensuring minimal downtime for users. The role also requires delivering clear and professional customer support in two languages, maintaining a high level of service quality, and contributing to continuous improvement of support processes.QualificationsCandidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network environments.Candidates should possess solid Analytical Skills to diagnose issues, identify root causes, and propose effective solutions.Candidates should possess excellent Customer Support and Customer Service skills to assist users, manage expectations, and communicate clearly.Fluency in at least two languages (e.g., Spanish and English) to provide bilingual support.Knowledge of common operating systems, basic networking concepts, and ticketing/helpdesk tools.Ability to work on-site in Mar del Plata, manage priorities, and collaborate with technical and non-technical stakeholders.Previous experience in IT support or a related technical role; relevant certifications (such as CompTIA A+, Network+, or similar) are a plus.
*** Mandatory Advanced English skills for Conversation