Technical Support Engineer RAC

CS Technical Support Engineer – RAC (Residential Air Conditioning)📍 Costa del este, Panama | Full-Time
We are looking for a CS Technical Support Engineer – RAC to join our Customer Satisfaction team and play a key role in delivering world-class technical support, service excellence, and customer satisfaction.
What You'll DoProvide advanced technical support to service centers, installers, contractors, and internal stakeholders.Troubleshoot, diagnose, and resolve complex issues related to residential air conditioning systems (RAC).Deliver technical training programs (theoretical and hands-on) to technicians, partners, and service providers across the region.Support product launches by evaluating serviceability, technical requirements, and potential risks.Develop technical guides, service documentation, and troubleshooting materials.Analyze recurring failures and customer issues, identifying corrective actions and improvement opportunities.Serve as the first point of escalation for critical technical cases and support rapid case resolution.Collaborate closely with Sales, Customer Service, Field Operations, and regional teams.
What We're Looking ForRequired QualificationsBachelor's Degree in Mechanical Engineering, Electromechanical Engineering, or a related field.Minimum 3 years of experience working with residential air conditioning systems (RAC).Strong hands-on experience in installation, diagnostics, maintenance, and troubleshooting of AC systems.Experience supporting technicians, installers, contractors, or service centers.Intermediate English proficiency (written and verbal).Strong customer-oriented mindset and excellent communication skills.Ability to work independently and manage multiple priorities.
Preferred QualificationsExperience with Samsung RAC equipment.Knowledge of commercial HVAC or industrial air conditioning systems.Experience delivering technical training and workshops.Leadership, conflict resolution, and stakeholder management skills.Knowledge of diagnostic software, technical manuals, testing tools, and service procedures.Familiarity with Microsoft Project.
Apply now and become the technical expert that drives exceptional customer experiences. 🚀