Technical Support Specialist

About the role

Join TP as a Technical Support Representative and help customers solve technical problems. Provide support while growing your career in a dynamic and collaborative environment.

Responsibilities

• Identify and resolve customers’ technical issues.
• Provide clear, professional support by phone, chat, or email.
• Troubleshoot software, hardware, and connectivity concerns.
• Guide customers through step-by-step solutions.
• Document customer interactions accurately.
• Deliver an outstanding customer experience on every interaction.

Requirements

• English proficiency at B2 or C1.
• High school diploma.
• Strong communication and problem-solving skills.
• Basic computer knowledge and ability to learn new technologies quickly.
• Customer-oriented attitude and excellent interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Personal desktop or laptop, stable high-speed internet connection, quiet workspace, and wired headset with microphone.
• Previous experience in Technical Support or Customer Service is a plus.
• Strong troubleshooting and analytical skills, positive attitude, willingness to learn, efficiency in a fast-paced environment, time management, and attention to detail.

Benefits

• Competitive salary.
• Paid training.
• Career growth opportunities.
• Supportive team environment.
• Continuous learning and development.

How to apply

Apply directly on CazVid.

Datos clave

• English proficiency at B2 or C1 is required.
• A high school diploma is required.
• The role includes troubleshooting software, hardware, and connectivity concerns.
• The source lists paid training and career growth opportunities.