Technical Support Specialist Graveyard

About the company:The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
About the JobWe are seeking a customer-focused Technical Support Specialist to support a leading cloud-based software platform used by businesses across North America. This role combines software troubleshooting and technical support with billing-related assistance, making it ideal for candidates who are comfortable handling both technical issues and invoice or payment-related inquiries.
What You’ll DoProvide software and technical support via phone and email, including troubleshooting system and application issuesAssist customers with billing-related questions, such as invoice review, usage clarification, and payment-related concernsDiagnose and resolve issues efficiently, ensuring a high-quality customer experienceDocument cases, resolutions, and customer interactions accurately in a CRM systemCollaborate with internal teams and escalate complex or high-priority issues when neededSupport software and hardware installations, updates, and configurationsContribute to technical documentation and self-help resources
What You’ll BringExperience in technical or software support combined with billing or invoice-related assistanceStrong troubleshooting and analytical problem-solving skillsExcellent written and verbal communication abilitiesExperience using CRM or ticketing systemsAbility to manage multiple cases in a fast-paced, customer-facing environmentBasic knowledge of billing or accounting concepts is a plus